Terms of Service

Article 1 (Purpose)

These Terms set forth the rights, obligations, responsibilities, and other necessary matters between Onesoftdigm Co., Ltd. (the "Company") and members in connection with the provision of the Fitrus health management solution and all related services (the "Services") provided by the Company.

Article 2 (Definitions)

The terms used herein are defined below. Terms not defined in this Article are interpreted in accordance with applicable laws and service-specific policies, or, where those do not provide a definition, general customary usage.

"Services" means the non-medical health management services provided by the Company regardless of the type of device used by a member, including PCs, portable terminals, and other wired or wireless devices. The Services include connectivity with Fitrus devices, health information analysis and insights, and data integration with other platforms.
"Member" means a customer who first registers as a member, enters into a service agreement with the Company under these Terms, and provides personal information to use the Services.
"Fitrus Device" means a hardware device manufactured or sold by the Company or officially supported for connectivity with the Services, such as the Fitrus Watch or Fitrus PRO.
"Service Agreement" means all agreements between the Company and a member relating to the Services.
"Termination" means cancellation of the Service Agreement by the Company or a member.
"Content" means information provided to members by the Company in connection with the Services, including text, images, numerical values, and insights.
"App Store" means an online platform for distributing and downloading mobile applications, such as the Apple App Store or Google Play Store.
"Personal Information" means information about a living individual as defined by applicable laws, including the Personal Information Protection Act. For purposes of these Terms, it includes sensitive information such as members' health information.
"Health Information" means information about physical condition and health management measured, collected, or recorded during a member's use of the Services through Fitrus device connectivity, health examination information integration, or direct entry, including body composition, biosignals, activity and sleep, health examinations, and diet and exercise records.
"ID" means an email address, mobile telephone number, or unique identifier generated through social login integration used to identify members and enable use of the Services.
"Nickname" means an alias set by a member to identify the member within the Services in place of an ID.
"Corporate-linked Services" means optional services through which members use a company code to connect to their affiliated company's employee health management program.
"Free Services" means basic functions and content provided by the Company free of charge without a separate service fee or Service Pass.
"Paid Services" means AI and health management functions and content that members use by paying a fee or applying a Service Pass.
"Service Pass" means the right to use Paid Services without a separate service fee for a specified period pursuant to a device transaction, a purchase through an external sales channel, a promotion, or a benefit determined by the Company.
"Device Transaction" means a monthly-payment contract or a lump-sum purchase contract for a Fitrus Device.

Article 3 (Supplementary Rules)

Matters not specified in these Terms are governed by applicable laws, including the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Personal Information Protection Act, or by service-specific terms, operating policies, and detailed guidelines established by the Company. Applicable laws and service-specific terms take precedence over these Terms, while detailed guidelines and operating policies apply within the scope of these Terms.

Article 4 (Disclosure and Amendment of the Terms)

The Company posts these Terms, its company name, representative's name, business address, telephone number, fax number, email address, business registration number, and other relevant information on the initial service screen or a linked screen so that members can easily access them.
The Company may amend these Terms to the extent that doing so does not violate applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Act on Promotion of Information and Communications Network Utilization and Information Protection, and the Framework Act on Consumers.
If the Company intends to amend these Terms, it announces the effective date and reasons for amendment together with the existing Terms on the website or through members' registered email addresses from 7 days before the effective date until that date. Amendments unfavorable to members are announced on the website or through their registered email addresses with a grace period of at least 30 days.
If, when announcing amended Terms under paragraph 3, the Company separately and clearly states that a member will be deemed to have consented unless the member expresses refusal by the effective date, and the member does not expressly refuse, the member is deemed to have consented to the amended Terms. However, the Company obtains separate consent for changes requiring it under applicable laws.
If a member does not agree to the amended Terms, the Company cannot apply those Terms, and the member may terminate the Service Agreement. However, the Company may terminate the Service Agreement where special circumstances prevent application of the existing Terms.

Article 5 (Provision of the Services)

The Company provides the following Services:
1. Physical data collection and analysis through connectivity with Fitrus devices provided by the Company
2. Personalized guidance and content based on members' health records
3. All other services additionally developed by the Company or provided to members through partnerships or other arrangements
4. Events and ancillary services provided directly or jointly with partners
In principle, the Services are available 24 hours a day, year-round, unless the Company encounters particular operational or technical difficulties. However, all or part of the Services may be temporarily suspended for special reasons, including system maintenance, replacement of communication equipment, or natural disasters.
Use of the Services over a network may incur data charges under the policies of the member's mobile carrier. In particular, overseas roaming may result in excessive additional charges. The Company is not responsible for charges incurred in this connection.
The Company may change the Services for operational or technical reasons. The nature and availability date of the changes are announced in advance using the methods specified in Article 10. However, notice may be given afterward where unavoidable circumstances prevent advance notice or the matter is not significant.
The Company may divide the Services into specified categories and separately designate the available hours for each category.
To operate Corporate-linked Services, the Company may issue dedicated administrator accounts to personnel of affiliated companies or institutions, separate from ordinary member accounts. The scope of access and permissions of administrator accounts are limited by the agreement between the Company and the relevant company or institution, members' consent, and applicable laws. Administrators must use information only for the purposes and within the permissions granted to them.

Article 6 (Distinction from Medical Services and Member Precautions)

All information and guidance provided through the Services are for reference to support general health management and cannot replace medical acts such as diagnosis, treatment, or prescription under the Medical Service Act.
Information provided through the Services is based on statistical data and members' measurements and does not medically guarantee members' actual health status.
If a member experiences physical abnormalities while using the Services or requires professional medical advice, the member must immediately stop using the Services and consult a physician or another professional.
The Company is not liable for consequences such as physical or mental harm resulting from a member's reliance on information provided through the Services or decisions based on it, unless the Company acted intentionally or negligently.

Article 7 (Changes to and Suspension of the Services)

All or part of the Services may be temporarily restricted or suspended due to system maintenance, replacement of communication equipment, war, civil unrest, power outages, or comparable national emergencies or the risk of such emergencies, or suspension of telecommunications services by a facilities-based telecommunications provider under the Telecommunications Business Act.
If the content of the Services changes, the Company may change the services to be provided under contracts entered into in the future. The Company notifies members of the changed content and effective date using the methods specified in Article 10.
When restricting or suspending use of the Services, the Company may do so after notifying members of the reasons, restriction period, scheduled date and time, and other relevant details using the methods specified in Article 10.
If the Company cannot continue the Services due to a change in business type, discontinuation of business, merger, or similar reason, it may terminate the Services after notifying members using the methods specified in Article 10 at least 30 days before discontinuation.
Advance notice is the rule when restricting or suspending the Services for the reasons in paragraphs 1 and 2. However, notice may be given afterward where unavoidable circumstances prevent advance notice or the matter is not significant.
The Company is not liable for consequences arising from changes, suspension, or termination of the Services under this Article unless it acted intentionally or negligently. However, the Fitrus Paid Services and Device Transaction Terms and applicable laws take precedence regarding compensation, refunds, and other customer rights arising from changes, suspension, or termination of Paid Services or Device Transactions.

Article 8 (Formation of the Service Agreement)

The Service Agreement is formed in the following circumstances:

A person wishing to become a member applies for membership by entering member information in the form prescribed by the Company and expressing consent to these Terms, and the Service Agreement is formed when the Company accepts the application.
Users may register through ordinary registration using an email address or mobile telephone number or through social login. The available registration methods may vary depending on the operating system.
Users enter their name and nickname when registering. The Company may automatically use the entered name as the initial nickname, and the user may change the nickname during registration or on the member information management screen. Entering a name does not constitute separate verification of the user's legal identity.
The Company may refuse an application or subsequently terminate the Service Agreement in any of the following circumstances:
1. The applicant is under 14 years of age.
2. The applicant previously lost membership under these Terms, unless the Company has approved re-registration.
3. The applicant uses another person's identity without authorization.
4. The applicant omits required information prescribed by the Company or provides false information.
5. Approval is impossible for reasons attributable to the user, or the user violates these Terms or other operating principles established by the Company.
6. The applicant wishes to use member information already in use or an ID or nickname contrary to public order and morals.
7. Acceptance is deemed inappropriate for any other reason.
The Service Agreement is formed when the Company indicates completion of registration within the application process.
Members must not register multiple accounts for unlawful or improper purposes or to circumvent service operating policies.
If there is insufficient capacity in service-related facilities or a technical or operational problem, the Company may defer acceptance until the issue is resolved.
If the Company refuses or defers acceptance under paragraphs 4 or 7, it informs the applicant in principle. An exception applies where the Company cannot notify the applicant for reasons not attributable to the Company.
The Company may classify members according to its policies and differentiate use by subdividing available hours, frequency of use, service menus, and similar conditions.

Article 9 (Termination of the Service Agreement and Restrictions on Use)

Members may request termination of the Service Agreement at any time through the membership withdrawal function within the Services. The Company processes the request without delay in accordance with applicable laws. However, these Terms continue to apply where performance of an existing contract is necessary.
Even if a member requests membership withdrawal while holding a valid Paid Service subscription or device contract, withdrawal alone does not terminate that contract or the obligation to pay overdue or remaining amounts. Contract termination and settlement are governed by the Fitrus Paid Services and Device Transaction Terms and the Customer Acknowledgments, and the Company explains this to the member before withdrawal.
Upon membership withdrawal, the member's personal information is deleted immediately upon termination, except for information necessary to perform or settle a valid Paid Service subscription or device contract, information subject to retention under applicable laws, and information requiring retention under the Privacy Policy. Information retained by the Company is used only within the scope of contract performance, settlement, or statutory retention purposes.
If a member violates obligations under these Terms or interferes with normal operation of the Services, the Company may suspend or restrict use or terminate the Service Agreement depending on the severity of the violation, including where:
1. False information was entered when applying for membership.
2. The member threatens orderly operation of the Services by interfering with another member's normal use or misappropriating another member's information.
3. The member engages in acts prohibited by applicable laws or these Terms.
4. The member engages in acts contrary to public order and morals.
5. Membership is deemed inappropriate for other reasons comparable to those in items 1 through 4.
When terminating a Service Agreement or restricting use under this Article, the Company notifies the member using the methods specified in Article 10. The member may present an explanation under the Company's procedures, and use of the Services may resume if the objection is recognized as justified.
The Company may suspend use of an account until investigation of any of the following matters is complete:
1. A legitimate report is received that the account has been hacked, misappropriated, or used for criminal purposes.
2. A temporary restriction on use of the Services is necessary for other comparable reasons.
Members may object to restrictions on use under this Article in accordance with the Company's procedures. If the Company recognizes the objection as justified, it may restore use of the Services.

Article 10 (Notices to Members)

The Company may notify members through the email address or mobile telephone number they provide, app push notifications, in-service notifications, or similar methods.
When notifying an unspecified number of members, the Company may substitute a notice posted for at least 1 week for individual notification. However, matters important to members' use of the Services are notified individually.
Only where individual notification is difficult because a member omitted contact information, failed to update it after a change, or entered it incorrectly, the Company deems the public notice under the preceding paragraph to constitute individual notification.

Article 11 (Changes to Member Information)

Members may view and change personal information such as their name and nickname at any time through the personal information management screen. However, some information necessary for service management and contract performance, such as email addresses and transaction information, may not be editable.
If information entered during registration changes, the member must immediately update it online or notify the Company of the changes by email or another method.
The Company is not responsible for disadvantages caused by failure to notify it of changes under paragraph 2.

Article 12 (Protection of Personal Information)

When collecting members' personal information, the Company collects only the minimum information necessary to provide the Services.
The Company protects personal information in accordance with applicable laws, including the Personal Information Protection Act. Applicable laws and the Company's Privacy Policy govern the protection and processing of personal information. However, the Company's Privacy Policy does not apply to linked websites outside its official Services.
The Company always obtains the data subject's consent when collecting sensitive information.
The Company is not liable for damages caused by exposure of personal information, such as account information, for reasons attributable to a member, unless the Company acted intentionally or negligently.
Matters concerning personal information protection not specified in these Terms are governed by the Company's Privacy Policy.

Article 13 (Members' Obligations)

Members must not engage in any of the following acts:
1. Registering false member information
2. Misappropriating information of or impersonating the Company's operators, employees, related persons, or other third parties
3. Arbitrarily changing posted information or harming the Services
4. Transmitting or posting information other than that prescribed by the Company
5. Infringing copyrights or other intellectual property rights of the Company or third parties
6. Damaging the reputation of or interfering with the business of the Company or third parties
7. Collecting, storing, disclosing, or distributing another member's personal information without consent
8. Reverse engineering, copying, disassembling, imitating, or modifying the software or firmware of the Services or Fitrus devices
9. Generating or manipulating health information through abnormal methods and entering it into the Services
10. Burdening the Company's servers by using the Services through improper methods, whether manual or automated
11. Using the Services for commercial purposes without the Company's consent
12. Exploiting known or unknown bugs to use the Services
13. Deceiving others for gain or harming others in connection with use of the Services
14. Other unlawful or improper acts
Members must comply with these Terms and the Company's service-related notices and bear responsibility for all losses or damages arising from violation of or failure to comply with them.
Members must comply with applicable laws, these Terms, operating policies, and service-related notices and must not otherwise interfere with the Company's business.

Article 14 (Management and Protection of Members)

Members are responsible for managing their ID and password and must not allow third parties to use them.
The Company may restrict use of an ID if the member's account information poses a risk of personal information exposure, is antisocial or contrary to public order and morals, or may be mistaken for an operator of the Company or the Services.
If a member becomes aware that their ID or password has been misappropriated or is being used by a third party, the member must immediately notify the Company and follow its instructions. The Company is not responsible for disadvantages arising from failure to notify it or failure to follow its instructions after notification.
The Company may restrict or change a member's ID or nickname in any of the following circumstances:
1. There is a risk of personal information exposure.
2. It causes offense to others or is contrary to accepted morals.
3. It may be mistaken for the Company or its operators.
4. It may infringe copyrights or other intellectual property rights of the Company or third parties or damage their reputation.
5. There are other reasonable grounds.

Article 15 (Company's Obligations)

The Company does not engage in acts prohibited by applicable laws or these Terms or contrary to public order and morals and makes its best efforts to provide the Services continuously and reliably in accordance with these Terms.
The Company must maintain security systems to protect personal information so that members can use the Services safely and complies with its Privacy Policy.
The Company must address opinions or complaints raised by members concerning use of the Services if it considers them justified. It informs members of the handling process and results through notices, email, or similar means.
If equipment fails or data is lost or damaged, the Company must make its best efforts to repair or restore it without delay, except in unavoidable circumstances such as natural disasters, emergencies, or irreparable technical defects.
The Company does not send advertising emails, mobile messages, telephone calls, mail, or similar communications for commercial purposes without members' consent to receive them.

Article 16 (Provision of Information and Display of Advertisements)

In operating the Services, the Company may provide various information to members by posting it on service screens, sending email, or using similar methods.
Advertising information for commercial purposes, such as surveys, events, and promotions, may be provided by email, app push notifications, SMS, or Alimtalk where a member has consented to receive it through the relevant channel. Information that the Company must convey for contract performance, payment and delivery, security, or service operation is sent separately from advertising information.
Even for members who refuse receipt under the preceding paragraph, the Company may provide information using the methods in paragraph 1 concerning changes to these Terms, the Privacy Policy, or other important matters affecting members' interests, matters necessary for use of the Services, and other matters members must know.
Members must not change, modify, restrict, or otherwise interfere with posts or other information relating to the Services provided by the Company.
Communications or transactions with advertisers through advertisements displayed on the Services or participation in advertisers' promotions through the Services are solely between the member and advertiser. Any issues must be resolved directly between them. The Company bears no liability unless it acted intentionally or negligently, such as actively participating in an advertiser's unlawful acts or intentionally or negligently allowing those acts to continue.

Article 17 (Ownership and Use of Copyright)

Copyright and intellectual property rights in the Services, Content, software, and other materials directly created or provided by the Company belong to the Company or the lawful rights holder.
Members must not reproduce, transmit, publish, distribute, broadcast, or otherwise use information obtained through the Services in which the Company holds rights for commercial purposes, or allow third parties to do so, without the Company's prior permission.
Rights in content entered or uploaded by members, such as text or photographs, belong to the member or the lawful rights holder. Members permit the Company to use that content to the extent necessary to provide and operate the Services.

Article 18 (Disclaimers)

The Company is exempt from responsibility for providing the Services where it cannot do so because of a natural disaster or comparable force majeure.
The Company is not liable for disruption of use or damages attributable to a member.
The Company is not liable in connection with use of free Services unless applicable laws contain special provisions to the contrary.
The Company is not liable for damages suffered by a member due to information obtained through the Services.
The Company is not liable for damages suffered by a member because a facilities-based telecommunications provider suspends or fails to properly provide telecommunications services.
The Company is not liable for damages caused by unavoidable circumstances such as maintenance, replacement, periodic inspection, or construction of service equipment. However, this does not apply where the Company acted intentionally or negligently.
The Company is not liable for damages caused by errors in a member's mobile device or similar equipment, except where the Company acted intentionally or negligently.
The Company is not liable for damages caused by materials obtained by a member through the Services, except where the Company acted intentionally or negligently.
The Company is not responsible for legal liability arising from a member's posting, transmitting, storing, or viewing materials while using the Services.
The Company is not liable for damages caused by a member entering incorrect member information, such as an ID, password, or email address.
The Company is not responsible for the reliability or accuracy of information, materials, or facts posted by members in connection with the Services.
The Company is exempt from liability for transactions conducted through the Services between members or between members and third parties.
The Services cannot be used for medical purposes. Health information or content provided through the Services is for reference only and cannot replace medical diagnosis or treatment. Members must consult a physician or another professional if they have health concerns, and the Company is not responsible for health problems resulting from use of the Services.
The disclaimers in this Article do not apply to damages caused by the Company's intent or negligence or to liability borne by the Company under applicable laws.
The Fitrus Paid Services and Device Transaction Terms and applicable laws take precedence regarding service disruptions, changes or termination, withdrawal of an offer, termination, refunds, and settlement relating to Paid Services or Device Transactions.

Article 19 (Resolution of Disputes)

The Company endeavors to promptly address members' complaints and opinions. If prompt handling is difficult, it notifies the member of the reasons and handling schedule.
Lawsuits between the Company and members are governed by the laws of the Republic of Korea.
If a dispute arises between the Company and a member concerning use of the Services, both parties consult in good faith to resolve it.
If consultation under paragraph 3 does not resolve the dispute, either party may bring an action before a court having jurisdiction under the Civil Procedure Act.

Article 20 (Interpretation of Translations)

These Terms may be translated into other languages for convenience. If the Korean Terms conflict with a translation, the Korean Terms take precedence.

Article 21 (Application of Rules)

Matters not specified in these Terms are governed by applicable laws. Matters not addressed by law are governed by commercial customs.

Article 22 (Revision History)

Announcement date: September 21, 2026
Effective date: October 22, 2026